Customer Service Advisor

Hartshorne Group; Shrewsbury; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading commercial vehicle distributor in Shrewsbury is seeking a Customer Service Advisor to join their team. You will be responsible for liaising with customers, booking vehicles for repairs, and ensuring customer satisfaction. Ideal candidates will have a positive attitude and previous experience in customer service, although training will be provided. The role offers various benefits, including excellent pension schemes and healthcare support.

Benefits

Holidays increase with length of service

Excellent contributory pension scheme

Comprehensive healthcare cash plan

In-house and Volvo product training programme

Qualifications

• Positive, 'can do' attitude and willingness to work as part of a team.
• Previous experience in a similar role is an advantage.
• Ability to exceed customer expectations.

Responsibilities

• Book in vehicles for repairs and servicing.
• Liaise with customers and ensure satisfaction.
• Follow administration procedures and maintain CSI performance.

Job description

Hartshorne Group

Customer Service Advisor

Shrewsbury

Are you passionate about delivering exceptional customer service? We are looking for a Customer Service Advisor to join our fantastic team at our SHREWSBURY depot (SY1).

Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.

Overview of the Role

• Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
• Liaise with customers, advise on progress, seek authority to carry out further repairs, take payment and deal with customers enquiries.
• Proactively contact customers, ensuring that the customer is satisfied with work completed.
• Ensure administration procedures are followed.
• Maintain CSI (customer satisfaction index) performance.
• Informing customers of current service promotions.

Hours

Monday to Friday: 8.00am -17.00pm

Alternate Saturday mornings

Benefits

• Holidays increase with length of service.
• Excellent contributory pension scheme.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.