Remote Customer Support Specialist - Training Provided

CO-OP; Manchester; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading community-focused organization in Manchester is seeking call centre representatives to provide support on legal and financial matters. This full-time role includes making outbound calls to customers while ensuring empathy and excellent service. No legal experience is required, as training will be provided. Strong communication skills and a positive attitude are essential for success in this supportive environment.

Benefits

28 days holiday allowance

Annual incentive scheme

Discounts on products

Pension contributions

Free wellbeing support

Wagestream app access

Qualifications

• Experience in a phone-based customer service role, working towards performance targets.
• Ability to maintain professionalism during difficult conversations.
• Flexibility to adapt in a fast-paced environment.

Responsibilities

• Make outbound calls to potential customers, providing support and information.
• Work towards performance targets concerning bookings and calls.
• Document customer details and update records accurately.
• Tailor conversations to clients' needs with empathy.

Skills

Telephony customer service experience

Excellent communication skills

Good IT skills

Emotional resilience

Adaptability

Job description

A leading community-focused organization in Manchester is seeking call centre representatives to provide support on legal and financial matters. This full-time role includes making outbound calls to customers while ensuring empathy and excellent service. No legal experience is required, as training will be provided. Strong communication skills and a positive attitude are essential for success in this supportive environment.