Customer Care Technician

Linsco; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housebuilding company in Sheffield is seeking a skilled Customer Care Technician to maintain quality in newly built homes. The role involves a variety of repair tasks, including joinery and painting, while ensuring compliance with industry standards. Ideal candidates will have practical experience, excellent customer service skills, and a full UK driving licence. Benefits include a company vehicle, performance bonus, and 26 days annual leave, among others.

Benefits

Company vehicle and fuel card

26 days annual leave

Performance-related bonus

Company pension plan

Private medical cover

Ongoing development opportunities

Qualifications

• Experience in maintenance or repair technician roles in construction or residential property.
• Strong practical skills including joinery, plastering, and painting.
• Attention to detail and a commitment to tidy work areas.

Responsibilities

• Complete outstanding repairs to a high standard.
• Ensure compliance with industry guidelines and building standards.
• Maintain vehicle cleanliness and stock levels.

Skills

Maintenance experience

Practical skills in joinery

Strong organisational abilities

Excellent customer service

Confident using tools

Problem-solving skills

Education

Full UK driving licence

Job description

We are seeking a skilled Customer Care Technician for one of our Housebuilding clients, to help maintain the quality, condition, and functionality of newly built homes across the Midlands. The role involves carrying out a wide range of repair and finishing tasks, including joinery, painting, plastering, filling, and other related duties.

Key Responsibilities

• Complete all outstanding repair and remedial tasks to a high standard, prioritising safety at all times
• Carry out work in line with current industry guidelines and relevant building standards
• Ensure all required documentation is completed accurately and on time
• Represent the organisation in a professional and customer-focused manner
• Monitor and maintain stock levels within the company vehicle
• Keep the work vehicle clean, well‑maintained, and organised

Ideal Skills & Experience

• Previous experience as a maintenance or repair technician within construction, residential property, or similar fields
• Practical skills in joinery, plastering, painting, mastic work, filling, and general repairs
• Strong organisational and time-management abilities
• Excellent customer-service approach, with honesty and reliability
• High attention to detail and a commitment to maintaining tidy work areas
• Confident using tools, equipment, and basic mobile technology
• Problem-solving mindset and ability to work independently
• Full UK driving licence

Benefits

• Company vehicle and fuel card
• 26 days annual leave plus bank holidays
• Option of a company car or car allowance
• Performance-related bonus scheme
• Holiday purchase scheme
• Company pension plan
• Private medical cover
• Health and wellbeing membership
• Life assurance
• Employee share scheme
• Retail and lifestyle discounts
• Ongoing development and training opportunities

Linsco is acting as an Employment Agency in relation to this vacancy