Customer Service Manager

James Frank Associates; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global brand based in Tunbridge Wells is seeking a Customer Service Manager to oversee their team of Customer Service Advisers. The role requires previous experience in a fast-paced environment, strong leadership skills, and the ability to maintain a high level of service. Candidates will benefit from an excellent salary and market-leading benefits, with the opportunity to join a thriving organization during an exciting growth period.

Benefits

Market-leading benefits

Potential bonus

Qualifications

• Previous experience managing a customer service team in a fast-paced environment.
• Confident in providing leadership and handling queries.
• Experienced in training staff to meet service standards.

Responsibilities

• Oversee a team of Customer Service Advisers and provide leadership.
• Ensure high levels of customer service and team performance.
• Monitor performance against KPIs and hold regular team meetings.

Skills

Team leadership

Customer relationship management

Performance monitoring

Training and mentoring

Job description

Our client, a leading global brand is seeking a Customer Service Manager to join them on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to add a Customer Service Manager to their team where you will be responsible for overseeing a team of Customer Service Advisers, where you will provide leadership and direction to the department.

The ideal candidate will have previous experience managing a Customer Service team in a fast-paced environment, confident being the go-to for any questions or queries whilst providing leadership to the department.

This is an office-based position in Tunbridge Wells.

Key Responsibilities:

• Help and support the team whilst building relationships with customers
• Ensure a high level of customer service is maintained at all times
• Monitor team performance against internal KPIs and targets
• Be to goto for any questions or queries within the team whilst managing recruitment and disciplinaries with team members also
• Hold regular team meetings
• Provide weekly department reports

Key Experience:

• Previous experience as a customer Service Manager, confident managing a team of Customer Service Advisers
• Experience in a fastpaced environment, ensuring a high level of service is maintained at all times
• Experienced in training staff members, ensuring standards and targets are met
• Capable acting as the goto for any questions or queries
• Experienced in providing feedback, training and mentoring to team members

This is an excellent opportunity for a Customer Service Manager to join a thriving, global brand where you will be joining at an exciting time.

You will be rewarded with an excellent basic salary, market-leading benefits and potential bonus.

CVs are being reviewed, so please apply now for immediate consideration