Customer Advisor (Denplan) - 12 month FTC

Simplyhealth; Test Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the United Kingdom is looking for a Customer Advisor to be the first point of contact for customer queries. You will ensure customers have a positive experience, take ownership of their inquiries, and meet productivity targets in processing requests. Strong communication skills and a proactive approach to customer service are essential for this role.

Qualifications

• Excellent communication skills to handle customer queries.
• Ability to take ownership of customer issues and resolve them.
• Proactive approach towards achieving productivity targets.

Responsibilities

• Be the first point of contact for customers, helping with their queries.
• Ensure a positive and helpful experience for Denplan queries.
• Take ownership of queries and follow through to resolution.
• Meet productivity requirements like call time and accuracy.

Job description

As a Customer Advisor , you'll be the first point of contact for our customers over the telephone, helping with their queries and ensuring they receive the best service possible. You will be a part of our Service vision which is to deliver an effortless digital experience enabled by world class AI and supported by human expertise.,

• Dealing with customers via phone to ensure they receive a helpful, positive experience with their Denplan queries.
• Taking full ownership of queries and following them through to a successful outcome. You'll also handle occasional complaints, with full support from us.
• Ensuring customers receive a positive and outstanding experience each time you are in contact with them.
• Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
• Actively participate and work towards set targets such as call time availability and processing times.
• To provide excellent customer service by taking full ownership of queries and following these through to a satisfactory conclusion.
• Cross training to support processes across different departments in the one service centre', this may require you to train on multiple systems.
• Stay informed about our products, services, and the wider healthcare market.