Customer Experience Specialist — Digital Banking & Fraud Awareness

HSBC; Kendal; On-site; GBP 26,000; Full time

Job summary

A leading global banking institution in Kendal is seeking a Customer Service Consultant to provide outstanding service and assist customers with their banking needs. The ideal candidate will demonstrate excellent communication skills, empathy, and a passion for customer care. This full-time role offers an attractive starting salary of £26,000 along with extensive benefits including holidays and health care.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations and build strong connections.
• Capability to take ownership of customer inquiries and provide personalized service.
• Willingness to adapt to a continuously changing environment.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Educate customers on HSBC digital services and fraud awareness.
• Identify and support customers in vulnerable situations.

Skills

Excellent communication skills

Empathy

Resilience to change

Job description

A leading global banking institution in Kendal is seeking a Customer Service Consultant to provide outstanding service and assist customers with their banking needs. The ideal candidate will demonstrate excellent communication skills, empathy, and a passion for customer care. This full-time role offers an attractive starting salary of £26,000 along with extensive benefits including holidays and health care.