Customer Service Advisor

UNIVERSITY OF PORTSMOUTH; Portsmouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution in Portsmouth is seeking a Customer Service Advisor to provide exceptional service to visitors, contributing to the reputation of the University. This role requires working on-site only, with a focus on creating a welcoming environment for students and the community. A DBS check is required for this role, and interviews are anticipated to take place on 15 December 2025.

Responsibilities

• Ensure exceptional customer service for all visitors.
• Contribute to the reputation of the University.
• Deliver customer service functions on-site.

Job description

As part of the front-of-house Customer Service Advisor team, you will ensure that all visitors experience exceptional customer service, contributing to the overall reputation and positioning of the University as a leading institution for sport. By providing a seamless and welcoming front-of-house experience, this position plays a vital part in delivering customer service functions and fostering a positive environment where students, staff, and the wider community feel welcomed, engaged and connected, ultimately enhancing their sense of belonging to the University's vibrant sports culture.

The working pattern for this post is to be confirmed and will be on a rota basis. We may be able to offer reduced candidates for the right candidate. This position is working on-site only, so we are unable to support hybrid working for this appointment.

The interviews are currently anticipated to be held on 15 December 2025.

A Disclosure and Barring Service (DBS) check is required for this post.

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.