Back Office jobs in United Kingdom

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and

specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Responsibilities

• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Answering basic customer inquires on product availability, maintenance, and the status of orders.
• Resolves basic customers' service or billing complaints.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  
  
  

HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experience.