Parking Debt & Complaints Officer (3-Month Contract)

CRA GROUP RECRUITMENT AND PAYROLL LTD; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in London seeks a candidate for a 3-month contract role, providing back-office support within the Parking Debt and Complaints Team. Responsibilities include managing complaints related to Penalty Charge Notices and liaising with enforcement agents. The ideal candidate will possess a good standard of education, relevant training in parking enforcement, and strong IT skills. The role requires a minimum of 36 hours per week and closes for applications on 27th October 2025.

Qualifications

• Minimum 1 year of back-office experience in parking services.
• Proven ability to manage complex enforcement and debt recovery cases.
• Experience working with TEC courts and enforcement agencies is highly desirable.

Responsibilities

• Respond to complaints related to Penalty Charge Notices at the warrant stage.
• Liaise with Enforcement Agents and local county courts.
• Handle N244 applications and monitor parking income.

Skills

Back-office experience

Managing complex enforcement cases

Liaising with Enforcement Agents

Strong IT skills

Education

GCSEs or equivalent in English and Maths

Relevant training in parking enforcement

Tools

Case management systems

Microsoft Office

Job description

A local authority in London seeks a candidate for a 3-month contract role, providing back-office support within the Parking Debt and Complaints Team. Responsibilities include managing complaints related to Penalty Charge Notices and liaising with enforcement agents. The ideal candidate will possess a good standard of education, relevant training in parking enforcement, and strong IT skills. The role requires a minimum of 36 hours per week and closes for applications on 27th October 2025.