Jobs at Shell in Germany

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SAP

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e74639a39270

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30.04.2025

14.06.2025

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We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues. You will lead efforts in trouble shooting, incident handling, root cause analysis, enabling faster issue resolution and continuous improvement of our operational processes. The ideal candidate possesses deep technical expertise in Linux systems, exceptional trouble shooting and problem-solving abilities. This role demands comfort in a fast-paced, dynamic environment and the ability to operate effectively in a global 24x7 setting.

What you'll do
• The Senior Linux & Cloud Administrator is responsible for 24x7 availability of SAP systems running in SAP ECS;

• Respond, troubleshoot and resolve alerts & incidents in the Linux OS or infra layer – VMWare/ Azure/ AWS/ GCP/ BareMetal;
• Be a L3/L4 escalation point for production issues;
• Follow change management processes during service request execution;
• Seek opportunities to streamline standard operating procedures through automation;
• Must feel comfortable working in a fast paced, dynamic and flexible environment;
• Operate effectively in a global 24x7 International environment.
• To take the On Call / On Duty / Weekend task based on shift schedule.
• Work closely with team members to troubleshoot and resolve escalated incidents promptly.
• Apply ITIL incident management processes to ensure timely resolution.

What you bring

• Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.

Technical Skills:

• Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
• Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.Networking:
• Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
• Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
• Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
• Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core services.
• Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies

Soft Skills:

• Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
• Documentation: Ability to create clear, concise, and comprehensive technical documentation.
• Incident Management: Experience with ITIL or similar incident management frameworks.
• Continuous Learning: A strong commitment to ongoing learning and professional development.

Language Skills:

• Fluency in English is essential.

Tools and Technologies:

• Diagnostic Tools: As listed in technical skills

Meet your team

SAP Enterprise Cloud Services (ECS) organisation run and operate SAP’s private cloud offering which are built for customers in various hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon web services.As part of the ECS Delivery Technical Operations, the Server Management team is responsible for 24x7 operations of these business-critical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.