Fashion jobs in Germany

Location: Hamburg, Germany

Application Deadline: -

Join Pandora EMEA Distribution Center GmbH, a company of the Pandora Group based in Hamburg-Moorfleet! Since 2011, our mission has been to bring beautiful things to people. Our distribution center is a pioneering logistics hub with high sustainability standards, facilitating efficient processes. We ship goods to 69 countries across Europe, the Middle East, and Africa, serving diverse customers daily through Pandora stores and online.

We are seeking energetic individuals to ensure customer satisfaction across the EMEA region. Join us as a Customer Relations Representative B2B (m/f/d).

1. Deliver exceptional customer service to stores, partners, and local teams via phone, email, and other platforms.
2. Resolve customer inquiries efficiently, maintaining high service quality and satisfaction.
3. Contribute to process improvements through feedback and support continuous initiatives.
4. Act as a communication bridge within the organization, addressing inquiries end-to-end.
5. Handle communications professionally in multiple languages following established policies.
6. Coordinate with distribution center functions to ensure prompt information sharing.
7. Work independently with a strong team ethos and proactive approach.
8. Understand market processes and customer needs, adapting to ensure high satisfaction.

• Experience in a customer-facing role (virtual or in-person) is advantageous.
• High motivation and engagement.
• Native French speaker with fluent English skills.
• Strong written and verbal communication skills.
• Resilience under stress and excellent teamworking skills.
• Reliable with a can-do attitude.
• Basic knowledge of MS Office 365; experience with Zendesk or SFSC and ERP systems is desirable.

Join our international environment and share our values: WE DREAM, WE CARE, WE DARE, WE DELIVER. We foster a culture of mutual respect, tolerance, and appreciation. Our benefits include:

• Competitive salary of €2,530 gross/month
• Modern workplace and development opportunities
• Employee discounts, free meals, drinks, and monthly massages
• Access to benefits portal for discounts on events and services
• Subsidized public transport, pension scheme, and insurance
• Flexible working hours and mobile working options

Celebrate milestones with us, like birthdays and company events.

If you want to make the world more beautiful, apply via our career portal. Find out more about Pandora as an employer here.

We are committed to diversity and inclusion, welcoming everyone regardless of background or identity.

Pandora EMEA Distribution Center • Bredowstraße 34 • 22113 Hamburg • pandoragroup.com