Customer Service-Jobs in Deutschland

VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries with 360 employees - and growing. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1000 tradeable instruments, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern trades to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.

Your Role in VT Markets

As Country Manager –Germany (Forex) , you will lead the company’s business expansion and operations in the German market. You will play a pivotal role in developing market-specific strategies, building strong relationships with Introducing Brokers (IBs), affiliates, and partners, and ensuring compliance with German financial regulations. You will work closely with regional and global teams, including marketing, product, legal, and operations, to deliver a unified growth approach.

This is a remote position based in Germany. You will work during local business hours from your home.

Your Responsibilities Will Include

1. Market Entry & Strategic Development

Lead and execute localized go-to-market plans to grow VT Markets’ presence in Germany. Utilize market insights to enhance brand visibility and identify new business and partnership opportunities.

Develop, build, and maintain strong relationships with IBs, affiliates, and clients. Recruit new partners, increase trading volume, and manage a sales pipeline to meet KPIs. Implement sales promotions tailored to the German market.

Hire, train, and lead a high-performing sales team. Monitor team performance, adjust strategies as needed, and mentor staff to improve client engagement and service quality.

4. Marketing Strategy & Brand Alignment

Manager German-specific marketing campaigns in alignment with global initiatives. Collaborate cross-functionally to identify market opportunities and potential risks.

5. Regulatory Compliance & Risk Management

Ensure all activities comply with German financial regulations. Collaborate with legal and compliance teams on audits and documentation. Stay updated on market and regulatory changes.

Analyze competitors, market trends, and customer needs. Provide actionable insights to support strategic decisions and improve market positioning.

7. Operational Coordination & Reporting

Serve as the liaison between Germany and global teams. Lead presentations and negotiations with key partners. Provide timely feedback and reports to ensure smooth operations.

What Success Looks Like

• Achievement of set business development targets (monthly / quarterly) in terms of IB acquisition, client growth, and revenue generation.
• Development of a strong and active network of IBs and affiliate partners in Germany.
• Clear contribution to German market penetration and VT Markets’ regional revenue.
• Effective collaboration with internal teams, ensuring smooth and compliant operational processes.
• Representation of VT Markets at local industry events and forums.

What Makes You a Great Fit

Qualifications & Experience

• 5+ years of experience in the Forex / CFD industry, particularly in business development, sales, or market management.
• Bachelor’s degree or higher in Finance, Business, Marketing, or a related field. (MBA is a plus.)
• Proven track record of achieving sales targets and driving business growth in the forex industry.
• Deep understanding of the German financial market and its regulatory environment.
• Experience in managing relationships with forex brokers, financial institutions, and regulatory bodies.
• Strong personal network of IBs and affiliates within Germany.

Technical & Functional Skills

• In-depth knowledge of the forex industry, including trading platforms (MT4, MT5), financial instruments, and regulatory requirements.
• Experience using CRM platforms (e.g., Salesforce) for sales and pipeline tracking.
• Proficient in Microsoft Excel for reporting and PowerPoint for presentations.

Soft Skills .

• Strong interpersonal skills and relationship-building abilities with high emotional intelligence and cultural awareness.
• Self-starter who thrives in an autonomous, remote environment.
• Strong interpersonal skills that enable strong relationship building with partners and clients.

Other Requirements

• Native German language proficiency and fluency in English.
• Occasional domestic or international travel may be required.
• Ability to work independently using your own laptop and internet connection.

What We Offer

As official partners of Newcastle United F.C. and Maserati MSG rating, VT Markets aspire to break the ancient boundaries of traditional personal finance. Through a culture of transparent and objective performance management, we are in constant pursuit of excellence, individually and collectively. Here, collaboration and intrapreneurship are incentivized, and we aim to empower everyone to understand their contribution to strategic business outcomes through their individualized roles. You can expect personal growth as we aim to lead this fast-growing industry alongside a global team of diverse cultures across over 15 countries.

Your Journey After Applying

• Initial interview with our Talent Acquisition Partner.
• Second-round interview with the Hiring Manager.