Management Assistant jobs in Canada
Administrative Assistant — Grow with a Global Team
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Mamaweswen, The North Shore Tribal Council
Contract Receptionist — Flexible Short-Term Admin (Paid Weekly)
Randstad Canada
Temporary Receptionist Contracts - Charlottetown
Randstad Canada
Administrative Assistant - Dollarama - Mont-Royal, QC
Dollarama
CASUAL (RELIEF) RECEPTIONIST POSITION (minimum 14 hours/week)
Pipe Tools Supply
Administrative Assistant: Data Entry & Scheduling Pro
Challenger Motor Freight Inc
Administrative Assistant: Data Entry & Scheduling Pro
Challenger Motor Freight Inc
Program Office Manager (ERP/ EAM Implementation)
Cpus Engineering Staffing Solutions Inc.
Administrative Assistant
Cpus Engineering Staffing Solutions Inc.
Onsite Administrative Coordinator (2/2 Rotation)
Dexterra
Administrative Assistant - Full Time On-Site
Dexterra
Office Administrator
Vkam Automation & Security Systems Ltd
Senior Commercial Leasing Law Clerk (Office & Retail)
Brookfield Properties
Student Advisory Services Administrative Assistant
MaKami College
Office manager
Job summary
A hospitality company in Ontario, Canada, is seeking an Office Manager to address guest concerns, train front desk staff, and manage payment processing. The ideal candidate will have experience in customer service and hotel operations, demonstrating professionalism in handling various guest requests and issues. This role is critical for maintaining customer satisfaction and ensuring smooth front desk operations.
Qualifications
- Must be ready to respond to a wide variety of requests from guests.
- Experience in training staff on hotel operations and policies.
- Ability to process payments and maintain balanced accounts.
Responsibilities
- Address guest complaints and concerns in a timely manner.
- Train front desk personnel in hotel operations and customer service.
- Process cash or credit card payments during check-in.
Address Guest Concerns and Provide Customer Satisfaction
- Be the person to whom guest complaints and concerns are addressed.
- Must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
- Requests can range from extra linens or towels to having other guests reduce noisy activities.
- Instruct other hotel personnel such as security staff or room attendants to address these or similar issues.
Train Staff
- To provide necessary training to all personnel working front desk operations.
- This might include training employees in using hotel computer systems(Opera), applying guest services techniques and handling telephone inquiries.
- Explain all hotel policies and pricing to front office staff.
- To be involved with recruiting and reviewing applications for hiring new staff members.
Process Payments
- During the check-in process, guests will often be required to make payment on their room.
- Process cash or credit card payments.
- They are also often responsible for maintaining a balanced account
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.