Office manager

Caesars Jobs Hiring; Canada; On-site; CAD 45,000 - 60,000; Full time

Job summary

A hospitality company in Ontario, Canada, is seeking an Office Manager to address guest concerns, train front desk staff, and manage payment processing. The ideal candidate will have experience in customer service and hotel operations, demonstrating professionalism in handling various guest requests and issues. This role is critical for maintaining customer satisfaction and ensuring smooth front desk operations.

Qualifications

• Must be ready to respond to a wide variety of requests from guests.
• Experience in training staff on hotel operations and policies.
• Ability to process payments and maintain balanced accounts.

Responsibilities

• Address guest complaints and concerns in a timely manner.
• Train front desk personnel in hotel operations and customer service.
• Process cash or credit card payments during check-in.

Job description

Office manager vacancy in Ontario Canada

Address Guest Concerns and Provide Customer Satisfaction

• Be the person to whom guest complaints and concerns are addressed.
• Must be ready to respond to a wide variety of requests and must be able to address concerns in a timely and professional manner.
• Requests can range from extra linens or towels to having other guests reduce noisy activities.
• Instruct other hotel personnel such as security staff or room attendants to address these or similar issues.

Train Staff

• To provide necessary training to all personnel working front desk operations.
• This might include training employees in using hotel computer systems(Opera), applying guest services techniques and handling telephone inquiries.
• Explain all hotel policies and pricing to front office staff.
• To be involved with recruiting and reviewing applications for hiring new staff members.

Process Payments

• During the check-in process, guests will often be required to make payment on their room.
• Process cash or credit card payments.
• They are also often responsible for maintaining a balanced account