Jobs in Cambridge, Canada

• Salary up to $23.00 per hour, paid bi-weekly
• $500.00 bonus upon successful completion of the training program
• Fully remote work opportunity, allowing for work-life balance and flexibility
• Comprehensive benefits package, including Medical, Dental, and Vision plans
• Opportunities for career advancement in various roles within the organization
• Supportive work environment that values accountability, learning, and empathy

• Serve as the first point of contact for members and providers, handling 30-40 calls per day
• Provide excellent customer service and respond to inquiries regarding claims, benefits, and eligibility
• Document interactions thoroughly and follow through on issues until resolution
• Educate customers on their health plans and encourage the use of digital tools
• Maintain strict adherence to HIPAA and confidentiality standards

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Strong communication, listening, and problem-solving skills
• Ability to navigate multiple systems and manage various customer service channels
• Associate or Bachelor's degree, or recent work toward a degree is preferred

• Experience working in a high-volume customer service environment
• Demonstrated ability to handle complex customer inquiries with empathy and professionalism
• Familiarity with digital tools and platforms for customer engagement

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmpathyInAction

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.