Customer Care Representative - WFH Nevada

MTM; Las Vegas (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

A transportation management company is seeking a Customer Care Representative to handle inbound calls from members and clients. The role requires residency in Nevada, along with call center and customer service experience. The position offers a flexible remote work schedule and various benefits, including health insurance and paid time off.

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Qualifications

• Must reside in the State of Nevada.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer experience with excellent navigational skills.
• High speed Internet access (minimum upload of 3 Mbps, download of 30 Mbps).
• A quiet space free of distractions to take calls.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Represent the image of Medical Transportation Management.

Skills

Call Center experience

Customer Service experience

Basic typing/computer experience

Excellent navigational skills

High speed Internet access

Job description

Overview

At MTM it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Nevada

Hourly Rate: $14.00

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

What You Need

All you need for the Customer Care Representative role is:

• Must reside in the State of Nevada
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions to take in-coming calls.

The culture and benefits of working for MTM

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.