VP - Global Customer Success

Remote Jobs; United States; Remote; USD 300,000 - 366,000; Full time

Job summary

A leading cloud communications company located in the United States is seeking an experienced leader for their global Customer Success Management team. Candidates should have over 12 years of enterprise-level customer success experience, with a proven track record in SaaS environments. The role includes driving customer adoption and retention while collaborating across multiple departments to enhance customer relationships. This position offers a competitive salary and comprehensive benefits package.

Benefits

Comprehensive benefits package

Flexible work culture

Employee perks including student loan refinancing assistance

Qualifications

• 12+ years of enterprise-level customer success experience at a SaaS company.
• 10+ years of experience in Customer Success Management leading a global organization.
• Proven track record of achieving and exceeding adoption, revenue, and customer satisfaction goals.

Responsibilities

• Lead the global Customer Success Management (CSM) organization to achieve customer adoption and retention goals.
• Develop and maintain strong customer relationships, acting as a trusted partner.
• Collaborate cross-functionally with various departments to enhance customer satisfaction and account growth.

Skills

Customer Success Management

Analytical skills

Communication skills

Problem-solving

Education

BA/BS Degree in a related discipline

Job description

Overview

Employer Industry: Cloud Communications and Contact Center Solutions

Compensation and Benefits

• Salary up to $365,950 for full-time employees
• Comprehensive benefits package including medical, dental, vision, and life insurance
• Flexible work culture that empowers modern mobile and distributed workforces
• Opportunity for career advancement and growth within a recognized Best Place to Work
• Supportive and collaborative work environment that values diversity and inclusion
• Employee perks including student loan refinancing assistance and legal services

What to Expect (Job Responsibilities)

• Lead the global Customer Success Management (CSM) organization to achieve customer adoption and retention goals
• Develop and maintain strong customer relationships, acting as a trusted partner
• Measure and optimize team performance to ensure high efficiency and effectiveness
• Collaborate cross-functionally with various departments to enhance customer satisfaction and account growth
• Share best practices within the organization to promote a culture focused on customer success

What is Required (Qualifications)

• 12+ years of enterprise-level customer success experience at a SaaS company
• 10+ years of experience in Customer Success Management leading a global organization
• Proven track record of achieving and exceeding adoption, revenue, and customer satisfaction goals
• Strong analytical, problem-solving, and communication skills
• BA/BS Degree in a related discipline or equivalent experience

How to Stand Out (Preferred Qualifications)

• Experience interacting with and influencing C-level executives
• A blend of technical expertise and sales acumen with a customer-centric mentality
• Excellent presentation skills for diverse audience sizes
• Ability to lead and influence both internal and customer resources effectively

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