Customer Service Guide - Remote : $500 bonus!

Remote Jobs; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading remote healthcare support company is seeking an experienced customer service representative. This role involves handling inquiries regarding claims, benefits, and eligibility while maintaining compliance with HIPAA standards. Candidates should have strong communication skills and at least 2 years of experience in a healthcare contact center. This opportunity offers a competitive salary of up to $23.00 per hour along with a comprehensive benefits package and a supportive work environment.

Benefits

Salary up to $23.00 per hour

$500.00 bonus upon successful completion of the training program

Comprehensive benefits package including Medical, Dental, and Vision plans

Qualifications

• At least 2 years of experience in a healthcare contact center.
• 3+ years of overall customer service experience.
• Ability to navigate multiple systems and manage various customer service channels.

Responsibilities

• Serve as the first point of contact for members and providers.
• Document interactions thoroughly and follow through on issues until resolution.
• Educate customers on their health plans.

Skills

Strong communication skills

Problem-solving skills

Customer service

Education

Associate or Bachelor's degree

Job description

Why consider this job opportunity

• Salary up to $23.00 per hour, paid bi-weekly
• $500.00 bonus upon successful completion of the training program
• Fully remote work opportunity, allowing for work-life balance and flexibility
• Comprehensive benefits package, including Medical, Dental, and Vision plans
• Opportunities for career advancement in various roles within the organization
• Supportive work environment that values accountability, learning, and empathy

Responsibilities

• Serve as the first point of contact for members and providers, handling 30-40 calls per day
• Provide excellent customer service and respond to inquiries regarding claims, benefits, and eligibility
• Document interactions thoroughly and follow through on issues until resolution
• Educate customers on their health plans and encourage the use of digital tools
• Maintain strict adherence to HIPAA and confidentiality standards

Qualifications

• At least 2 years of experience in a healthcare contact center
• 3+ years of overall customer service experience
• Strong communication, listening, and problem-solving skills
• Ability to navigate multiple systems and manage various customer service channels
• Associate or Bachelor's degree, or recent work toward a degree is preferred

Preferred Qualifications

• Experience working in a high-volume customer service environment
• Demonstrated ability to handle complex customer inquiries with empathy and professionalism
• Familiarity with digital tools and platforms for customer engagement

#HealthcareTechnology #CustomerService #RemoteWork #CareerGrowth #EmpathyInAction

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.