Customer Success Manager jobs in Canada
Customer Success Lead — Remote, AI‑Powered Support
Ideogram
Global Customer Success Leader - Remote, Scale & Impact
Medium
Customer Success Lead – Onboarding & Support
Valsoft Corporation
Discover more opportunities than anywhere else. Find more jobs nowSenior Customer Success Lead - VIP Escalations & Insights
Pergolux
Connect with headhunters to apply for similar jobsDirector, Global Customer Success — AI‑Driven Growth & Retention
Diligent
Remote Customer Success Team Lead: Lead Client Strategy
LinkGraph
Hybrid Customer Success & Accounts Coordinator - 3 Weeks Vacation
Beyond Bilingual Inc.
Customer Success Coordinator (LAM) - SaaS/IoT, Sales Support + Customer Advocacy
Keycafe
Remote Customer Success Coordinator — Upsell & Growth
Keycafe
Senior Defined Benefit Client Success Leader
Alight Solutions
Senior Defined Benefit Client Success Leader
Alight Solutions
Strategic Customer Success Lead – AWS Amazon Connect
Amazon
Assistant Project Manager: Drive Projects to Success
Fero International Inc.
Remote Tech Account Manager - Commerce and Partner Success
Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
SaaS Customer Success & Onboarding Specialist
Job summary
A leading digital marketing firm in Canada is seeking a Technical Support Specialist to manage incoming support tickets and assist new customers via video calls. The ideal candidate will have a minimum of 2 years' experience in a SaaS-oriented technical support role, strong time management skills, and proficiency with ticketing systems like Zendesk. The role comes with a competitive salary range of $55,000 CAD to $70,000 CAD and opportunities for professional growth.
Benefits
Qualifications
- Minimum of 2 years of experience in a SaaS-oriented Technical Support or Customer Success role.
- Experience supporting tools and platforms with an ability to explain software functionalities.
- Ability to navigate tense conversations regarding churn while maintaining composure.
Responsibilities
- Manage incoming support tickets via email and chat, addressing product functionality and technical issues.
- Provide step-by-step instructions for platform actions.
- Engage with at-risk customers via video calls to resolve technical blockers.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.