Strategic IT Client Success Lead

GAM Tech; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A dynamic Managed Service Provider in Vancouver is seeking an experienced Account Manager / Client Success Manager. You will be the main point of contact for clients, ensuring satisfaction and identifying business opportunities. Ideal candidates have 5+ years in account management and strong communication skills. This full-time role offers a competitive salary starting at $90,000, along with comprehensive benefits and a supportive team environment.

Benefits

Competitive base salary

Performance commissions

Health and dental benefits

Paid time off

Flexible work options

Opportunities for professional development

Qualifications

• Minimum 5 years of experience in Account Management or Client Success within an MSP or IT services environment.
• Proven success in managing multiple client relationships with a consultative, customer-first approach.
• Strong understanding of IT service delivery models, managed services, and cybersecurity fundamentals.
• Excellent communication, presentation, and relationship-building skills.
• Analytical mindset with the ability to identify client needs and business opportunities.
• Experience with CRM and PSA systems (HubSpot, HaloPSA, or similar).
• A proactive attitude, accountability for results, and genuine care for client outcomes.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Conduct regular client business reviews to assess satisfaction.
• Collaborate with internal teams to ensure service delivery.
• Develop account plans aligned with client goals.
• Drive renewals and identify upsell or cross-sell opportunities.
• Monitor account health metrics and resolve client concerns.
• Coordinate with the Service Delivery team for communication.
• Stay current on industry trends and best practices.

Skills

Account Management

Client Success

IT service delivery

Cybersecurity fundamentals

Communication skills

Relationship building

Analytical mindset

CRM systems

Tools

HubSpot

HaloPSA

Job description

A dynamic Managed Service Provider in Vancouver is seeking an experienced Account Manager / Client Success Manager. You will be the main point of contact for clients, ensuring satisfaction and identifying business opportunities. Ideal candidates have 5+ years in account management and strong communication skills. This full-time role offers a competitive salary starting at $90,000, along with comprehensive benefits and a supportive team environment.