Remote Customer Success Coordinator — Upsell & Growth

Keycafe; Vancouver; Hybrid; CAD 21,000 - 29,000; Full time

Job summary

A global SaaS company is seeking a Customer Success Coordinator who will manage customer relationships, drive upselling opportunities, and ensure long-term success. The ideal candidate has at least 2 years of experience in customer success or sales, excellent communication skills, and a strong analytical mindset. This is a fully remote position with a base salary of $15,000 - $20,000 USD and uncapped commissions, leading to an expected OTE of $25,000 - $40,000 USD.

Benefits

Commission-based role

Flexible schedule

Training and development opportunities

Qualifications

• 2+ years of customer success, account management, or sales experience.
• Confident communicator with excellent English (verbal and written).
• Strong analytical and mathematical aptitude.
• Entrepreneurial mindset — motivated by commissions.

Responsibilities

• Guide customers through onboarding and ongoing support.
• Identify upsell and cross-sell opportunities.
• Build trust by listening and uncovering needs.
• Negotiate renewals and close expansion deals.
• Track and report on customer metrics.
• Collaborate with sales and product teams.

Skills

Customer success

Sales experience

Analytical skills

Organization

Education

Bachelor’s degree in business, communications, or related field

Job description

A global SaaS company is seeking a Customer Success Coordinator who will manage customer relationships, drive upselling opportunities, and ensure long-term success. The ideal candidate has at least 2 years of experience in customer success or sales, excellent communication skills, and a strong analytical mindset. This is a fully remote position with a base salary of $15,000 - $20,000 USD and uncapped commissions, leading to an expected OTE of $25,000 - $40,000 USD.