Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)

Hopper; Vancouver; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading travel technology company in Vancouver is hiring a Technical Account Manager to serve as the primary technical point of contact for B2B partners. The role involves managing partner requests, assessing technical issues, and collaborating with internal teams. Ideal candidates are experienced in technical roles and possess strong communication skills. This opportunity offers competitive compensation and remote work options.

Benefits

Competitive salary

Health insurance

Unlimited PTO

Remote work flexibility

Qualifications

• Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer.
• Ability to operate across several partners simultaneously with strong organizational skills.
• Demonstrated judgment in evaluating issue severity and operational urgency.

Responsibilities

• Serve as the primary technical point of contact for multiple B2B partners.
• Assess and validate reported issues before escalating to engineering.
• Manage and prioritize requests across multiple partners.

Skills

Technical communication

Operational management

Data analysis

Tools

SQL

Jira

Salesforce

Job description

Employer Industry: Travel Technology Solutions

Why consider this job opportunity

• Competitive salary and potential for pre-IPO equity packages
• Comprehensive health insurance coverage with 100% of premiums paid by the employer
• Unlimited PTO and generous parental leave policies above industry standards
• Access to telemedicine services and a health savings account for eligible expenses
• Opportunity to work in a dynamic, entrepreneurial culture with small teams that have a massive impact
• Flexibility of remote work with a work-from-home stipend and access to co-working space

What to Expect (Job Responsibilities)

• Serve as the primary technical point of contact for multiple B2B partners, addressing unique needs and communication channels
• Assess and validate reported issues before escalating to engineering, including detailed reproduction steps and severity assessments
• Manage and prioritize requests across multiple partners, balancing urgency and engineering resources
• Collaborate with cross-functional teams to refine escalation paths and improve operational workflows
• Contribute to documentation and partner-facing resources to enhance transparency and operational excellence

What is Required (Qualifications)

• Proven experience in roles such as Technical Account Manager, Solutions Engineer, or Technical Support Engineer
• Strong communication skills to build trust with partners and internal teams
• Technical fluency with experience in interpreting logs, analyzing data, and using monitoring tools
• Ability to operate across several partners simultaneously with strong organizational skills
• Demonstrated judgment in evaluating issue severity and operational urgency

How to Stand Out (Preferred Qualifications)

• Intermediate or advanced SQL skills, with experience in data analysis or BI tools
• Familiarity with API debugging SaaS platform operations
• Experience with ticketing and triage systems like Zendesk, Jira Service Desk, or Salesforce
• Background in improving cross-functional workflows or partner-facing operations at scale

#TravelTechnology #TechnicalAccountManager #RemoteWork #CareerGrowth #InnovativeCompany

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