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Customer Success Manager jobs in Canada
Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
Toronto
Hybrid
CAD 70,000 - 90,000
30+ days ago
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Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
Vancouver
Remote
CAD 70,000 - 90,000
30+ days ago
Hands-on Property Manager: Retail Ops & Tenant Success
MHB Group
Toronto
On-site
CAD 60,000 - 80,000
30+ days ago
Responsable de la réussite client | Customer Success Associate
Valsoft Corporation
Montreal
On-site
CAD 70,000 - 90,000
30+ days ago
Discover more opportunities than anywhere else. Find more jobs nowCustomer Enablement Leader — Data Platform Success
Shakudo
Toronto
On-site
CAD 80,000 - 120,000
30+ days ago
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Copia Wealth Studios
Calgary
Remote
CAD 75,000 - 95,000
30+ days ago
Senior Director, Student Success Programs
University Of Toronto
Toronto
On-site
CAD 97,000 - 125,000
30+ days ago
Remote Industrial Tech Success Advisor Pre/Post-Sales
TEEMA
Vancouver
Remote
CAD 90,000 - 115,000
30+ days ago
Chief Academic Officer & Student Success Leader
Saskatchewan Polytechnic
Saskatoon
On-site
CAD 100,000 - 125,000
30+ days ago
Remote Tech Account Lead - Partner Success (Equity Eligible)
Hopper
Vancouver
Remote
CAD 70,000 - 90,000
30+ days ago
Sr Customer Success Specialist / Account Executive
Insight Global
Toronto
On-site
CAD 70,000 - 85,000
30+ days ago
Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
Toronto
Hybrid
CAD 70,000 - 90,000
Full time
30+ days ago
Job summary
A dynamic travel technology company in Toronto is seeking a skilled Technical Account Manager to act as a primary liaison for B2B partners. The role involves managing technical issues, supporting partners, and collaborating with teams to improve service delivery. Candidates should have experience in technical-customer hybrid roles and strong communication skills. This position offers competitive salary and benefits including unlimited PTO and remote work flexibility.
Benefits
Competitive salary with pre-IPO equity potential
Comprehensive group insurance coverage
Unlimited Paid Time Off (PTO)
Access to telemedicine services
Opportunities for professional growth
Flexible work arrangements
Qualifications
- Proven experience in Technical Account Management or Solutions Engineering.
- Strong judgment in evaluating issue severity and operational urgency.
Responsibilities
- Act as the primary technical liaison for multiple B2B partners.
- Validate and assess reported technical issues before escalation.
- Manage and prioritize requests from various partners.
Skills
Strong communication skills
Ability to manage multiple partner relationships
Technical proficiency in analyzing logs, data, and APIs
Tools
SQL
Zendesk
Jira
Job description
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with potential for pre‑IPO equity packages
- Comprehensive group insurance coverage with 100% premium coverage
- Unlimited Paid Time Off (PTO) policy
- Access to telemedicine services and HSA for medical and dental expenses
- Opportunities for professional growth within a well‑funded and innovative startup
- Flexible work arrangements, including work‑from‑home stipends and access to co‑working spaces
What to Expect (Job Responsibilities):
- Act as the primary technical liaison for multiple B2B partners, ensuring effective communication and support
- Validate and assess reported technical issues before escalating to engineering, including gathering relevant data and context
- Manage and prioritize requests from various partners, balancing urgency and operational capacity
- Collaborate with cross‑functional teams to refine processes and improve service delivery
- Contribute to the development of documentation and resources to enhance partner transparency and operational excellence
What is Required (Qualifications):
- Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar technical‑customer hybrid roles
- Strong communication skills to build trust with partners and internal teams
- Ability to manage multiple partner relationships simultaneously with effective prioritizationTechnical proficiency in analyzing logs, data, and APIs for issue resolution
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate to advanced SQL skills and experience with data analysis tools
- Familiarity with API debugging and SaaS platform operations
- Experience with ticketing and triage systems like Zendesk or Jira
- Background in improving cross‑functional workflows or partner operations at scale
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.