Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)

Hopper; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A dynamic travel technology company in Toronto is seeking a skilled Technical Account Manager to act as a primary liaison for B2B partners. The role involves managing technical issues, supporting partners, and collaborating with teams to improve service delivery. Candidates should have experience in technical-customer hybrid roles and strong communication skills. This position offers competitive salary and benefits including unlimited PTO and remote work flexibility.

Benefits

Competitive salary with pre-IPO equity potential

Comprehensive group insurance coverage

Unlimited Paid Time Off (PTO)

Access to telemedicine services

Opportunities for professional growth

Flexible work arrangements

Qualifications

• Proven experience in Technical Account Management or Solutions Engineering.
• Strong judgment in evaluating issue severity and operational urgency.

Responsibilities

• Act as the primary technical liaison for multiple B2B partners.
• Validate and assess reported technical issues before escalation.
• Manage and prioritize requests from various partners.

Skills

Strong communication skills

Ability to manage multiple partner relationships

Technical proficiency in analyzing logs, data, and APIs

Tools

SQL

Zendesk

Jira

Job description

Employer Industry: Travel Technology Solutions

Why consider this job opportunity:

• Competitive salary with potential for pre‑IPO equity packages
• Comprehensive group insurance coverage with 100% premium coverage
• Unlimited Paid Time Off (PTO) policy
• Access to telemedicine services and HSA for medical and dental expenses
• Opportunities for professional growth within a well‑funded and innovative startup
• Flexible work arrangements, including work‑from‑home stipends and access to co‑working spaces

What to Expect (Job Responsibilities):

• Act as the primary technical liaison for multiple B2B partners, ensuring effective communication and support
• Validate and assess reported technical issues before escalating to engineering, including gathering relevant data and context
• Manage and prioritize requests from various partners, balancing urgency and operational capacity
• Collaborate with cross‑functional teams to refine processes and improve service delivery
• Contribute to the development of documentation and resources to enhance partner transparency and operational excellence

What is Required (Qualifications):

• Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar technical‑customer hybrid roles
• Strong communication skills to build trust with partners and internal teams
• Ability to manage multiple partner relationships simultaneously with effective prioritizationTechnical proficiency in analyzing logs, data, and APIs for issue resolution
• Strong judgment in evaluating issue severity and operational urgency

How to Stand Out (Preferred Qualifications):

• Intermediate to advanced SQL skills and experience with data analysis tools
• Familiarity with API debugging and SaaS platform operations
• Experience with ticketing and triage systems like Zendesk or Jira
• Background in improving cross‑functional workflows or partner operations at scale