Strategic Customer Success Lead – AWS Amazon Connect

Amazon; Vancouver; On-site; CAD 113,000 - 190,000; Full time

Job summary

A leading cloud services provider in Metro Vancouver seeks a Customer Success Specialist for AWS Amazon Connect. This role involves driving customer adoption, developing success plans, and engaging with stakeholders to enhance customer satisfaction and business value. The ideal candidate has a background in technology and customer solutions, along with fluency in English and two other languages. Competitive salary and comprehensive benefits offered.

Benefits

Flexible working culture

Mentorship and career growth programs

Comprehensive benefits package

Qualifications

• 5+ years in technology focused on customer success.
• 2+ years of experience in Contact Center Solutions.
• Experience influencing senior executives.

Responsibilities

• Develop and execute success plans for customers.
• Conduct technical workshops to enhance AWS adoption.
• Track customer health and address risks proactively.

Skills

Customer engagement

Technical expertise in AWS

Fluent in English and two other languages

Problem-solving

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Customer success metrics

Job description

A leading cloud services provider in Metro Vancouver seeks a Customer Success Specialist for AWS Amazon Connect. This role involves driving customer adoption, developing success plans, and engaging with stakeholders to enhance customer satisfaction and business value. The ideal candidate has a background in technology and customer solutions, along with fluency in English and two other languages. Competitive salary and comprehensive benefits offered.