Customer Success & Order Fulfillment Specialist

Univar; Canada; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading global distributor of chemicals is seeking a Customer Service Specialist located in Canada. This role involves managing the entire order process, ensuring a positive customer experience, and building strong relationships. Candidates should possess a university degree or equivalent experience, along with 2 years of customer service experience, excellent organizational skills, and proficiency in Microsoft Office. The company offers competitive salary benefits and a commitment to diversity and employee well-being.

Benefits

Paid training and development programs

Global career advancement opportunities

Employer-paid medical & dental benefits

Pension with employer-matched contributions

Qualifications

• 2 years of customer service experience required.
• Must excel in multitasking and prioritizing tasks.
• Strong interpersonal skills for effective collaboration.

Responsibilities

• Manage the full order cycle from receipt to delivery.
• Respond to customer inquiries and find solutions.
• Build long-term customer partnerships.

Skills

Organizational proficiency

Attention to detail

Excellent time management

Problem-solving

Customer-focused attitude

Strong computer skills

Education

University degree or equivalent experience

Tools

Microsoft Office Suite

Job description

A leading global distributor of chemicals is seeking a Customer Service Specialist located in Canada. This role involves managing the entire order process, ensuring a positive customer experience, and building strong relationships. Candidates should possess a university degree or equivalent experience, along with 2 years of customer service experience, excellent organizational skills, and proficiency in Microsoft Office. The company offers competitive salary benefits and a commitment to diversity and employee well-being.