Remote Customer Success Team Lead: Lead Client Strategy

LinkGraph; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading SEO software company is seeking a Customer Success Team Lead to enhance client strategies and lead a team of Customer Success Managers. The role involves designing upsell strategies, mentoring team members, and ensuring client satisfaction. The ideal candidate will have over 2 years of leadership experience, strong communication skills, and familiarity with HubSpot. We offer a competitive salary and benefits including 15 days of PTO.

Benefits

15 Days PTO

Flexible working environment

Virtual team events

Qualifications

• 2+ years leadership experience in customer success or a similar role.
• Strong coaching, mentoring, and team development skills.
• Experience in managing client accounts and executing client strategies.

Responsibilities

• Create and implement key priorities and lead team execution.
• Collaborate on upsell strategies to meet revenue targets.
• Conduct performance reviews, providing coaching and mentorship.

Skills

Leadership experience in customer success

Coaching and mentoring skills

Client account management

Excellent communication abilities

Strategic thinking

Experience with HubSpot

SEO Experience at agency/enterprise level

Tools

HubSpot

Billing systems

Customer success tools

Job description

A leading SEO software company is seeking a Customer Success Team Lead to enhance client strategies and lead a team of Customer Success Managers. The role involves designing upsell strategies, mentoring team members, and ensuring client satisfaction. The ideal candidate will have over 2 years of leadership experience, strong communication skills, and familiarity with HubSpot. We offer a competitive salary and benefits including 15 days of PTO.