Remote Tech Account Manager - Commerce and Partner Success

Hopper; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A dynamic travel technology company in Toronto is seeking a skilled Technical Account Manager to act as a primary liaison for B2B partners. The role involves managing technical issues, supporting partners, and collaborating with teams to improve service delivery. Candidates should have experience in technical-customer hybrid roles and strong communication skills. This position offers competitive salary and benefits including unlimited PTO and remote work flexibility.

Benefits

Competitive salary with pre-IPO equity potential

Comprehensive group insurance coverage

Unlimited Paid Time Off (PTO)

Access to telemedicine services

Opportunities for professional growth

Flexible work arrangements

Qualifications

• Proven experience in Technical Account Management or Solutions Engineering.
• Strong judgment in evaluating issue severity and operational urgency.

Responsibilities

• Act as the primary technical liaison for multiple B2B partners.
• Validate and assess reported technical issues before escalation.
• Manage and prioritize requests from various partners.

Skills

Strong communication skills

Ability to manage multiple partner relationships

Technical proficiency in analyzing logs, data, and APIs

Tools

SQL

Zendesk

Jira

Job description

A dynamic travel technology company in Toronto is seeking a skilled Technical Account Manager to act as a primary liaison for B2B partners. The role involves managing technical issues, supporting partners, and collaborating with teams to improve service delivery. Candidates should have experience in technical-customer hybrid roles and strong communication skills. This position offers competitive salary and benefits including unlimited PTO and remote work flexibility.