Customer Success Lead — Remote, AI‑Powered Support

Ideogram; Remote; CAD 80,000 - 100,000; Full time

Job summary

A dynamic technology company in Toronto is seeking a Customer Success Lead to enhance user experience and build relationships within a growing community. This role emphasizes empathetic support through AI and automation, while fostering a user-centric ecosystem. Ideal candidates are relationship builders with problem-solving skills, capable of translating user feedback into actionable insights. The position offers competitive compensation, remote flexibility across North America, and a vibrant team culture.

Benefits

Competitive compensation

4 weeks of vacation

Comprehensive health coverage starting day one

401(k) with employer match

Top-of-the-line tools and tech

Culture of learning and growth

Flexible remote work

Qualifications

• A customer-obsessed relationship builder who prioritizes trust and empathy.
• Strategic, forward-looking problem solver anticipating user issues.
• AI-savvy and automation-driven to enhance support workflows.

Responsibilities

• Deliver empathetic and timely support across all channels.
• Act as a bridge between users and product teams.
• Create educational resources and community storytelling.

Skills

Relationship building

Problem solving

AI and automation

Communication

Creativity

Tools

Zendesk

Discord

Job description

A dynamic technology company in Toronto is seeking a Customer Success Lead to enhance user experience and build relationships within a growing community. This role emphasizes empathetic support through AI and automation, while fostering a user-centric ecosystem. Ideal candidates are relationship builders with problem-solving skills, capable of translating user feedback into actionable insights. The position offers competitive compensation, remote flexibility across North America, and a vibrant team culture.