Strategic IT Client Success Lead

GAM Tech; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A managed service provider in Toronto seeks an experienced Account Manager / Client Success Manager to maintain strong client relationships. The role emphasizes IT service delivery and requires at least 5 years in account management. Candidates should have excellent communication skills and a proactive attitude. The company offers a competitive salary and a supportive team environment focused on teamwork and accountability.

Benefits

Competitive base salary

Performance commissions

Comprehensive health and dental benefits

Paid time off

Flexible work options

Opportunities for professional development

Qualifications

• Minimum 5 years of experience in Account Management or Client Success within an MSP or IT services environment.
• Strong understanding of IT service delivery models and cybersecurity fundamentals.
• Proven success in managing multiple client relationships.

Responsibilities

• Act as the primary point of contact for assigned clients.
• Conduct regular client business reviews to assess satisfaction.
• Develop account plans aligned with client goals.

Skills

Account Management

Client Success

IT service delivery

Communication skills

Analytical mindset

Tools

HubSpot

HaloPSA

Job description

A managed service provider in Toronto seeks an experienced Account Manager / Client Success Manager to maintain strong client relationships. The role emphasizes IT service delivery and requires at least 5 years in account management. Candidates should have excellent communication skills and a proactive attitude. The company offers a competitive salary and a supportive team environment focused on teamwork and accountability.