Customer Success Coordinator (LAM) - SaaS/IoT, Sales Support + Customer Advocacy

Keycafe; Vancouver; Hybrid; CAD 21,000 - 29,000; Full time

Job summary

A global SaaS company is seeking a Customer Success Coordinator who will manage customer relationships, drive upselling opportunities, and ensure long-term success. The ideal candidate has at least 2 years of experience in customer success or sales, excellent communication skills, and a strong analytical mindset. This is a fully remote position with a base salary of $15,000 - $20,000 USD and uncapped commissions, leading to an expected OTE of $25,000 - $40,000 USD.

Benefits

Commission-based role

Flexible schedule

Training and development opportunities

Qualifications

• 2+ years of customer success, account management, or sales experience.
• Confident communicator with excellent English (verbal and written).
• Strong analytical and mathematical aptitude.
• Entrepreneurial mindset — motivated by commissions.

Responsibilities

• Guide customers through onboarding and ongoing support.
• Identify upsell and cross-sell opportunities.
• Build trust by listening and uncovering needs.
• Negotiate renewals and close expansion deals.
• Track and report on customer metrics.
• Collaborate with sales and product teams.

Skills

Customer success

Sales experience

Analytical skills

Organization

Education

Bachelor’s degree in business, communications, or related field

Job description

Are you a confident communicator who thrives at the crossroads of customer success and sales? At Keycafe, we’re looking for a Customer Success Coordinator who can build lasting relationships with our customers, anticipate their needs, and drive growth through upselling and account expansion. This role combines sales savvy with customer advocacy — ensuring every interaction leaves clients more successful and more connected to our platform.

You’ll need sharp intuition, strong analytical skills, and the entrepreneurial mindset to manage your own workflow. If you love helping customers succeed while being motivated by commission-based rewards, this is the opportunity to turn your drive into impact.

What You’ll Do

• Guide customers through onboarding, adoption, and ongoing support to ensure long-term success.
• Proactively identify upsell and cross-sell opportunities for hardware and plan upgrades.
• Build trust by listening deeply, uncovering needs, and positioning Keycafe solutions effectively.
• Negotiate renewals, close expansion deals, and encourage referrals and reviews.
• Track, analyze, and report on customer metrics to stay ahead of risks and opportunities.
• Collaborate with sales, operations, and product teams to deliver seamless customer experiences.
• Own your day — plan, organize, and execute outreach with discipline and precision.

Why Join Keycafe

• Commission-based role with direct impact on your earnings — your success is in your hands.
• Global impact: Work with customers worldwide in industries like hospitality, property management, logistics, and government.
• Entrepreneurial culture: Take ownership, manage your own time, and thrive in a high-trust, results-driven environment.

About Keycafe

Keycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys — anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable.

Who You Are

• 2+ years of customer success, account management, or sales experience.
• Confident, clear communicator with excellent English (verbal and written).
• Highly organized, disciplined, and able to self-manage in a remote environment.
• Strong analytical and mathematical aptitude to manage customer expenses and upgrades.
• Entrepreneurial mindset — motivated by commissions and personal accountability.
• Collaborative, adaptable, and comfortable working across departments.

Nice to Have

• Bachelor’s degree in business, communications, or related field.
• SaaS/IoT experience or familiarity with subscription-based business models.
• Previous success in customer advocacy roles (e.g., collecting referrals, case studies, or testimonials).

• Base salary: $15,000 – $20,000 USD annually, plus uncapped commission with expected OTE of $25,000 – $40,000 USD.
• Fully remote role with flexibility to manage your own schedule.
• Great team culture with global collaboration and knowledge sharing.
• Training and professional development opportunities.
• Be part of a fast-scaling global SaaS/IoT company with tangible real-world impact.