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Job Summary:

This position supports the box office and ticketing operation for the arts at UW-Madison for all ticketed events at the Wisconsin Union Theater. The ideal candidate is proficient in using ticketing software for live events and has a proven track record of HTML, computer coding, the backend of website building and maintenance, and data management (collection, tracking, storage, analysis, and reporting).

Campus Arts Ticketing provides resources for marketing and selling admissions to various arts events in multiple venues on and near the UW-Madison campus, as well as various university departments and local performing arts groups. Campus Arts Ticketing is housed, managed, and operated within the Wisconsin Union Theater and is part of the Theater's source of earned revenue. The Arts Ticketing Website System Administrator is responsible for building, implementing, and maintaining all Campus Arts Ticketing websites and events within the computerized ticketing system (currently AudienceView).

This position reports directly to the Box Office Manager.

Responsibilities:
Provides multidisciplinary information technology (IT) services to support routine to moderately complex IT functionality according to work unit or program's business goals and objectives.

• 30% Answers routine to moderately complex questions and provides information, creates documentation, and trains end users regarding hardware, software, applications, and technology access


• 30% Installs, maintains, and troubleshoots hardware, configurations, multimedia, and software applications for various environments and business needs


• 20% Researches potential technology purchases and makes recommendations to leadership according to work unit business needs and requests


• 5% Serves as a subject matter expert and point of contact regarding identified applications to stakeholders, and responds to inquiries and answers complex questions


• 5% Assist with data collection, compilation, tracking, analyzing, and reporting as needed


• 5% Assist with box office and event operations on occasion


• 5% Builds events, venue seat maps, web pages, and all related information necessary for campus arts departments, student organizations, and other clients using our ticketing services

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree

Qualifications:

Required:
-Knowledge and experience with the backend of websites, information technology focusing on Customer Relationship Management software, databases, report building, and creating new functions in a ticketing software system
- Understanding of how ticketing systems and operations work from a technical, functional, and customer experience - AudienceView ticketing system, or event ticketing system
- Experience with ticketing services and box office operations
- Strong organizational and time management skills, the ability to meet multiple deadlines simultaneously, and a proactive approach to their work
- Effective written and verbal communication skills

Preferred:
Previous experience in a performing arts venue and working in a higher educational setting is a plus.

Work Schedule:

The core hours for this position are M-F, 9am-5pm with occasional evenings and weekends.

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $26.44 HOURLY
Depending on Qualifications
This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/univstaff.pdf

Additional Information:

The Wisconsin Union Theater consists of two performance venues and one rehearsal/dance studio. All spaces have fully sprung stage floors, state-of-the-art sound, lighting and technical systems.

Campus Arts Ticketing is a service provided by the Wisconsin Union Theater for the campus by selling tickets in two permanent and multiple satellite locations. Tickets and subscriptions are sold for the Wisconsin Union Theater campus, departments, student organizations, and community groups. In total approximately 100,000 tickets are distributed annually.

Through a student-led programming committee, the Wisconsin Union Theater presents a season consisting of 30 events in music, theater, dance, and more. Additionally, the Theater hosts numerous campus events, including graduations, lectures, conferences, and performances by university and community departments and organizations.

The Wisconsin Union operates from several buildings on the UW-Madison campus including Memorial Union, Union South, Fluno Center, Pyle Center, University Club, Red Gym, and the Student Activity Center. The Wisconsin Union is a financially self-supporting division of the University of Wisconsin-Madison. Financial support for the organization is provided by income earned by over thirty food service units and a variety of nonfood units such as games, guest rooms, space rentals and campus vending. Substantial support is also provided by student fees. The total annual organizational budget is approximately $60 million dollars.

Student Affairs is led by the Vice Chancellor for Student Affairs. Our staff is dedicated to serving students and to helping them succeed in and out of the classroom in areas including health and well-being, identity and inclusion, leadership and engagement, and student advocacy. Student Affairs includes departments led by the dean of students; departments that provide identity-based spaces and leadership resources; the Wisconsin Union; University Health Services; and University Recreation and Wellbeing.

How to Apply:

To apply for this position, please click on the "Apply Now" button. You will be asked to upload a
resume and cover letter as a part of the application process. Please describe how your experience and qualifications meet the requirements of this position.

Contact:

Jenny Lee
jenny.lee2@wisc.edu
608-265-1157
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

IT Professional II(IT081)

Department(s):

A96-WISCONSIN UNION/SOC ED /THEATER

Employment Class:

University Staff-Ongoing

Job Number:

313375-CP

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.