Strategic Account Manager jobs in United Arab Emirates

Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery’s varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.

• Competitive salary plus commission
• Diverse and inclusive work environment
• Fantastic career growth opportunities
• Damas Academy for learning and development
• Great mentoring by a highly experienced management team
• We value the health and well-being of our colleagues

1. Receive and engage with the customer to understand the customer’s requirement
2. Introduce the various product offering to the customers and facilitate customer buying decision
3. Prepare the estimate of the products selected and completing the sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work

1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated. Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the appropriate counter
5. Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to minimise the same
8. Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall
9. Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

1. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings
2. Manage customer queries and complaints as per the company guidelines

Qualification:

• Graduate / Minimum High school

Experience:

• 2 to 5 years of previous experience in luxury retail, customer service or hospitality industry
• General knowledge of Jewellery

Personal Skills/Abilities:

• Knowledge of English and any Indian regional languages preferred
• Excellent interpersonal and communication skills
• Strong understanding of Customer Service needs and Customer priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-Starter with Team-Player approach
• Must be available to work retail hours (including weekends) to meet business needs ( open to 6 days / split shifts)