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Position Title - Area Manager Retail Operations

Department - Retail (Store Operations)

Reporting To - Head of Retail Operations

Location – Dubai, UAE

Required experience - Must have 8+ Years of strong expertise in Retail Store Operations and store management in Fashion Retail industry.

And should have managed multiple stores as an Area / Regional / Cluster Manager across the UAE and have a solid understanding of the local retail market.

Job Overview

The job holder will be responsible for managing respective stores in their area so as to ensure maximum sales, maximum profitability, effective stock management to increase customer satisfaction and ensure continued business growth. The job holder will also be responsible for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his / her area in the store in all aspects. The job holder is also responsible for sponsoring and coaching the team and driving continuous improvements.

Sales and Commercial Performance of the Area

• Maximize sales and profitability of the area
• Formulate and implement store strategies and procedures
• Coach Store Managers to use commercial information effectively
• Control costs within budgetary guidelines
• Promote awareness of local trading patterns, the trading environment and competitor activity
• Identify internal and external commercial opportunities
• Maximize productivity in stores through effective deployment of resources
• Increase market share in the area and study competition regularly
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations

Operational Standards and Management

• Execute new store openings and re-fits.
• Execute promotions are implemented according to guidelines and that local / seasonal promotional opportunities are identified and maximized.
• Ensure maintainence and regular review of store operational and corporate standards leading to standardization of system.
• Monitor inventory management systems within the area (stock availabililty, order management, back store management, stock consolidation and transfer
• Ensure on time stock count and effective stock management (right product is available at the right time in all stores)
• Monitor staffing levels in stores within the area to ensure resources are effectively deployed and Monitor store administration through periodical store visits and retail meetings to maximize operational efficiency within the area
• Supervise the visual merchandising function to ensure that they support the brand and intended theme and execute and monitor stores for events like sale, promotions etc.

People Management

• Manage, develop and motivate staff to increase sales and improve efficiency and Train / Assist Store Managers in conducting staff welfare activities
• Ensure skill development of showroom staffs through Job rotation and Learning & Development
• Monitor and appraise the performance of showroom staffs in coordination with showroom managers and developing individual career plans.
• Set KRA’s for direct reports and conduct performance appraisal
• Oversee staff deployment and drive motivation levels of the direct reportees
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution and ensure effective resource planning and succession planning

Customer Focus

• Implements a high standard of customer focus within the store in the area through effective coaching
• Ensure that customer satisfaction is maintained at the highest level in all stores

Seniority level

Seniority level

Director

Employment type

Employment type

Full-time

Job function

Job function

Other

Retail Apparel and Fashion

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