Major Account Manager jobs in United States

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

TASKS, DUTIES AND RESPONSIBILITIES

• Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions, and banquets are carried out properly
• Checks and knows the name of key guests, conference leaders and course directors, and has knowledge of all daily events in department
• Establishes professional and courteous rapport with guests to maximise satisfaction and repeat business
• Plans for, and carries out work in accordance with the “conference guarantee”
• Sets up function rooms according to event orders and keeping comfort and practicality for the guest in mind
• Monitors lighting, temperature, maintenance and sanitation of Conference and Banqueting Department
• Contributes to the general upkeeping of function rooms and related public areas
• Ensures that floors, walls, and equipment are clean in function rooms, and contacts Executive Housekeeper if major cleaning work is required
• Maintains all departmental equipment, storage and work areas properly
• Ensures proper set-up of all tables for assigned station
• Sets tables in accordance with departmental standards
• Inspects equipment, technical equipment, linen, silver, china and other items
• Knows how to operate all departmental equipment, including technical equipment such as copying machine, fax, projectors, videos, TV’s etc.
• Co-operates closely with operations team to ensure that prompt service is given at all times

SECURITY, HEALTH AND SAFETY

• Maintains high confidentiality in regards to guest privacy
• Reports any suspicious behaviour of guests and staff to the Director of Sales
• Notifies Security Manager and Executive Housekeeper regarding lost and found objects
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the same to Director of Sales
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

• Communicates effectively with guests, colleagues, and supervisors
• Attends meetings and training required by the Director of Sales and Assistant M&E Operations Manager.
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Assistant M&E Operations Manager
• Continuously seeks to endeavour professionalism in own job function
• Knows:
  • Hotel fire, bomb and emergency procedures
  • Hotel health and safety policies and procedures
  • Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
    stations, tourist sights)
  • Hotel and corporate marketing and promotional programs
  • Corporate clients and clients generating high business volume
• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.