Head of Key Account Manager - PSP Sector

HRLadderBox; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global payments group is seeking an experienced Head of Key Account Manager to join their commercial team in Dubai, UAE. The role involves managing key merchant relationships within the iGaming sector, driving revenue growth, and ensuring client satisfaction. The ideal candidate should have 3–5+ years in a similar role, strong analytical skills, and be commercially driven. Competitive salary and annual performance-based bonuses offered, along with private health insurance and relocation support if needed.

Benefits

Competitive salary package

Annual performance-based bonus

Private health insurance

Relocation support

Career growth opportunities

Qualifications

• 3–5+ years’ experience in Key Account Management or Business Development within a PSP, acquirer, or iGaming company.
• Strong knowledge of card acquiring, alternative payment methods (APMs), and FX settlements.
• Fluency in English (additional languages are a plus).

Responsibilities

• Manage and grow a portfolio of key merchants in the iGaming and high-risk verticals.
• Understand client business models and payment needs to provide tailored PSP solutions.
• Lead regular business reviews and strategic discussions with clients.

Skills

Key Account Management

Business Development

Relationship-Building

Negotiation Skills

Analytical Mindset

Job description

LadderBox Ltd is a Cyprus incorporated company, registered under HE467834 and licensed by the Ministry of Labour under number 519.

About the Role

On behalf of a global payments group, we are seeking an experienced Head of Key Account Manager to join their commercial team. The ideal candidate will bring a strong background in iGaming and a proven track record in managing high-value merchant relationships, driving revenue growth, and ensuring exceptional client satisfaction within a fast-paced payments environment. As a Head of Account Manager, you will serve as the primary point of contact for a portfolio of key merchants, ensuring their success while identifying new growth opportunities across payment solutions, acquiring, and risk management services.

Your Impact

• Manage and grow a portfolio of key merchants in the iGaming and high-risk verticals.
• Develop and maintain strong, long‑term relationships with clients, acting as their trusted payment advisor.
• Understand client business models and payment needs to provide tailored PSP solutions.
• Proactively identify upsell and cross‑sell opportunities across payment products, geographies, and currencies.
• Collaborate closely with internal teams (Sales, Risk, Compliance, Operations, and Product) to ensure seamless client experience.
• Monitor account performance, KPIs, and transaction trends to optimize processing and profitability.
• Lead regular business reviews and strategic discussions with clients.
• Handle contract renewals, negotiations, and issue resolution promptly and professionally.
• Represent the company at industry conferences, expos, and networking events.

You Bring

• 3–5+ years’ experience in Key Account Management or Business Development within a PSP, acquirer, or iGaming company.
• Deep understanding of iGaming operators, affiliates, and payment flows in regulated and grey markets.
• Strong knowledge of card acquiring, alternative payment methods (APMs), and FX settlements.
• Excellent relationship‑building, negotiation, and presentation skills.
• Strong analytical mindset with the ability to interpret transaction data and business metrics.
• Self‑driven, commercially oriented, and able to manage multiple accounts in a dynamic environment.
• Fluency in English (additional languages are a plus).

What is Offered

• Competitive salary package depending on experience.
• Annual performance‑based bonus.
• Private health insurance and relocation support if required.
• Dynamic, international, and fast‑paced environment within a leading PSP.
• Career growth opportunities within an expanding global payments group.