Junior Architect jobs in United Arab Emirates
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KBR Inc.
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Envision Employment Solutions
Digital Customer Journey Architect
Job summary
A leading consultancy in the UAE is seeking a Digital Customer Experience Specialist. This role focuses on optimizing customer journeys across digital channels, including the website and mobile app, and ensuring they meet UAE digital standards. The ideal candidate will collaborate with designers and IT teams to develop and launch digital features. Responsibilities include translating CX designs into technical requirements and leading user acceptance testing.
Responsibilities
- Translate CX journey designs into clear technical requirements for digital platforms.
- Support the development and launch of new digital features.
- Lead user acceptance testing (UAT) to ensure digital journeys function correctly.
- Monitor and improve the performance and stability of digital channels.
- Ensure all digital services follow CX design systems and UAE regulatory guidelines (TDRA, IDCXS).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.