Senior IT Support Analyst - Hybrid (Onsite 4x/wk)

Marsh McLennan; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global risk advisory firm in Dubai is seeking an experienced IT Support Senior Analyst to provide technical support. This hybrid role requires onsite presence for at least 4 days a week while also promoting proactive technology management. Ideal candidates will have at least two years of technical support experience and strong customer service skills. The position may require occasional evening and weekend work.

Qualifications

• Two years of related work experience in a technical support role.
• Background of working as a technical troubleshooter.

Responsibilities

• Provide support to all colleagues through various channels.
• Assist with building laptops and maintaining hardware/software.
• Log all issues and escalate as necessary.
• Provide proactive support based on system data.
• Collaborate with engineering teams for device/system remediation.

Skills

Very strong knowledge of industry desktop operating systems and software

Excellent organizational and prioritization skills

Troubleshooting and analysis skills

Superior customer service skills

Effective communication skills (verbal and written)

Ability to work independently

Adaptability to changing environment

Fluency in English

Education

Associates degree in a technology related discipline

Job description

A global risk advisory firm in Dubai is seeking an experienced IT Support Senior Analyst to provide technical support. This hybrid role requires onsite presence for at least 4 days a week while also promoting proactive technology management. Ideal candidates will have at least two years of technical support experience and strong customer service skills. The position may require occasional evening and weekend work.