IT Support Analyst — Hybrid Role with UAE Travel

Mercer; United Arab Emirates; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading professional services firm is seeking an IT Support Analyst to provide technical support both onsite and remotely in Dubai and Abu Dhabi. The role requires a minimum of 5 years of IT support experience and excellent communication skills in English. Candidates should have problem-solving abilities and familiarity with ticketing systems. This hybrid position involves collaboration across teams and may require occasional travel within the UAE.

Qualifications

• Minimum 5 years of relevant IT support experience in a customer-focused environment.
• Strong knowledge of desktop operating systems and software.
• Ability to work independently and collaboratively in a multicultural environment.

Responsibilities

• Provide technical support via in-person, phone, chat, and virtual channels.
• Assist with setup, configuration, troubleshooting, and maintenance of laptops.
• Respond promptly to incidents and service requests.

Skills

IT support experience

Problem-solving abilities

Effective communication in English

Education

University degree or college diploma in technology

Tools

ServiceNow

Job description

A leading professional services firm is seeking an IT Support Analyst to provide technical support both onsite and remotely in Dubai and Abu Dhabi. The role requires a minimum of 5 years of IT support experience and excellent communication skills in English. Candidates should have problem-solving abilities and familiarity with ticketing systems. This hybrid position involves collaboration across teams and may require occasional travel within the UAE.