Help Desk Specialist

BlackStone eIT; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

A technology support company in Abu Dhabi is seeking a Help Desk Specialist to provide exceptional technical support. You will be the first point of contact for troubleshooting, assisting with software applications, and ensuring user satisfaction. Ideal candidates should have an associate's degree and 1-2 years of relevant experience. This role offers benefits including Paid Time Off and a performance bonus.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems and common software applications.
• Exceptional troubleshooting and problem-solving abilities.

Responsibilities

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems.
• Document all support interactions and resolutions.

Skills

Troubleshooting

Customer service

Communication

Technical support

Education

Associate's degree in Computer Science or related field

Tools

Ticketing systems

Windows

macOS

Job description

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees. As a Help Desk Specialist, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring a smooth and efficient experience for all users.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Requirements

• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem-solving abilities.
• Experience with ticketing systems and customer support software.
• Detail-oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast-paced environment.

Benefits

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development