IT Support Engineer

Marcap; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A technology services company in Abu Dhabi is looking for an IT Support Engineer to deliver technical support and ensure IT systems operate seamlessly. Responsibilities include acting as the first contact for user assistance, maintaining computer systems, and troubleshooting. Candidates should have a Bachelor's degree in IT or related field with extensive experience in IT support, strong communication skills, and familiarity with IT security practices. This role is an excellent opportunity for proactive IT professionals.

Qualifications

• Minimum of 3 years experience in a similar IT support role within the UAE.
• Strong knowledge of computer systems, networks, and software applications.
• Proven experience as an IT Support Engineer or similar role.

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance.
• Ensure optimal performance of computer systems to maximize user productivity.
• Monitor and maintain IT infrastructure including computer systems and networks.

Skills

Technical support

Problem-solving

Communication skills

Remote troubleshooting

Education

Bachelors degree in Information Technology

Tools

Microsoft Office 365 Suite

Diagnostic tools

Job description

Description

Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
• Ensure optimal performance of computer systems and maximize user productivity.
• Install and configure computer hardware operating systems and software applications.
• Monitor and maintain IT infrastructure including computer systems and networks.
• Demonstrate proficiency in Microsoft Office 365 Suite (Outlook Word Excel PowerPoint).
• Assess technical issues and determine the most effective solutions based on available information.
• Perform remote troubleshooting using diagnostic tools and techniques.
• Escalate unresolved issues to higher‑level support teams as necessary.
• Provide timely and accurate updates on the status of IT support tickets.
• Document incidents resolutions and system events in detailed logs.
• Follow up on open tickets and ensure all updates are properly recorded.
• Maintain scheduled backups and ensure secure storage of backup.

If you are a proactive IT professional with a passion for solving technical challenges and supporting users we encourage you to apply!

Requirements

Bachelors degree in Information Technology Computer Science or a related field

Minimum of 3 years experience in a similar IT support role within the UAE

Proven experience as an IT Support Engineer or similar role

Strong knowledge of computer systems networks and software applications

Experience with troubleshooting hardware and software issues

Familiarity with IT security best practices and standards

Excellent communication and customer service skills

Ability to work independently and manage multiple tasks effectively

Relevant technical certifications (e.g. CompTIA Cisco) are a plus

Willingness to learn and adapt to new technologies