IT Support Engineer: User-Centric Troubleshooter

Marcap; Abu Dhabi; On-site; AED 120,000 - 150,000; Full time

Job summary

A technology services company in Abu Dhabi is looking for an IT Support Engineer to deliver technical support and ensure IT systems operate seamlessly. Responsibilities include acting as the first contact for user assistance, maintaining computer systems, and troubleshooting. Candidates should have a Bachelor's degree in IT or related field with extensive experience in IT support, strong communication skills, and familiarity with IT security practices. This role is an excellent opportunity for proactive IT professionals.

Qualifications

• Minimum of 3 years experience in a similar IT support role within the UAE.
• Strong knowledge of computer systems, networks, and software applications.
• Proven experience as an IT Support Engineer or similar role.

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance.
• Ensure optimal performance of computer systems to maximize user productivity.
• Monitor and maintain IT infrastructure including computer systems and networks.

Skills

Technical support

Problem-solving

Communication skills

Remote troubleshooting

Education

Bachelors degree in Information Technology

Tools

Microsoft Office 365 Suite

Diagnostic tools

Job description

A technology services company in Abu Dhabi is looking for an IT Support Engineer to deliver technical support and ensure IT systems operate seamlessly. Responsibilities include acting as the first contact for user assistance, maintaining computer systems, and troubleshooting. Candidates should have a Bachelor's degree in IT or related field with extensive experience in IT support, strong communication skills, and familiarity with IT security practices. This role is an excellent opportunity for proactive IT professionals.