IT Support Engineer-Part Time

Fuku; United Arab Emirates; On-site; AED 15,000 - 20,000; Part time

Job summary

A leading travel service provider is seeking an experienced IT Support Engineer for a part-time role based in Dubai. You will handle onsite technical queries, ensure smooth operation of internal systems, and respond promptly to client requests. Ideal candidates should have a degree in a computer-related discipline, solid desktop support experience, and strong communication skills. This position offers flexibility, working 2-3 days a week, and requires proficiency in Microsoft Office and basic network troubleshooting.

Qualifications

• Degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.
• Solid experience in providing high-volume, fast-paced desktop support.
• Basic network troubleshooting knowledge; CCNA certification is a bonus.
• Mandarin language capability is an advantage.

Responsibilities

• Maintain the normal operation of the company's internal clients.
• Handle hardware malfunctions, including client devices and other IT equipment.
• Respond to client requests and requirements promptly.
• Provide remote IT service to employees based in the Middle East.

Skills

Customer service skills

Problem-solving

Strong communication skills

Proficient in Microsoft Office

Basic network troubleshooting

Passion for new technologies

Education

Degree in a computer-related discipline

Tools

Active Directory

Windows and Mac systems

ITSM systems

Job description

Job Title: IT Support Engineer—Part Time
Job Type: Contract/Third Party Associate
Location: Dubai, UAE

About Us
Trip.com Group Limited (Nasdaq: TCOM) is a leading one‑stop travel service provider, comprising Trip.com, Ctrip, Skyscanner, and Qunar. The company enables local partners and travelers worldwide to make informed and cost‑effective bookings for travel products and services. This is achieved through the aggregation of comprehensive travel‑related information and resources, and an advanced transaction platform that includes mobile apps, internet websites, and 24/7 customer service centres. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group is now one of the largest travel companies globally in terms of gross merchandise value.

Role Overview

We are seeking an IT Support Engineer with exemplary customer service skills. You will be the primary contact for all technical and IT‑related queries for onsite systems. The ideal candidate is an all‑rounder who enjoys problem‑solving, learning new technologies, and responding to queries in a timely and professional manner. This role is suitable for someone looking to progress from desktop support. You will report directly to the Desktop Support Manager in Shanghai and collaborate to implement best practice IT solutions while maintaining high standards of customer service.

Job Responsibilities

• Maintain the normal operation of the company's internal clients.
• Ensure the normal operation of Trip.com internal clients.
• Handle hardware malfunctions, including client devices, network, telephone lines, printers, etc.
• Maintain and support internal client application systems.
• Respond to client requests and requirements promptly.
• Distribute, install, and troubleshoot client batch software.
• Manage cabling within the site and liaise with external suppliers as needed.
• Set up, control, and maintain security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring.
• Provide remote IT service to employees based in the Middle East, while being based in Dubai.
• Assist with ad hoc assigned projects.
• Work 2-3 days per week on dedicated days.

Key Qualifications and Experience

• Maintain IT assets inventory.
• Degree at HNC/HND/Ordinary/Bachelor’s level in a computer-related discipline or equivalent experience.
• Solid experience in providing high-volume, fast-paced desktop support.
• Basic network troubleshooting knowledge; CCNA certification is a bonus.
• Familiarity with security systems, computer room distribution, room air conditioning, computer room, and environmental monitoring, with a willingness to learn new technologies in these areas.
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, Project, Visio, etc.).
• Knowledge of configuration management and routine maintenance of Active Directory, mainstream Windows and Mac systems, and mobile systems.
• Strong communication skills and a proactive approach to interacting with others.
• Passion for new technologies and a demonstrable enthusiasm for staying up‑to‑date with the latest trends and solutions.
• Previous experience in sourcing and managing external suppliers.
• Solid IT service process experience and familiarity with ITSM systems.
• Mandarin language capability is an advantage due to communication with Shanghai HQ.