IT Support Engineer

Boskalis; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global service provider is seeking an IT Support Engineer in Abu Dhabi to ensure seamless technical operations. Responsibilities include delivering desk-side IT support, managing incident tickets, and providing technical support for AV systems during events. Candidates should possess a Bachelor's degree in IT or related fields, strong troubleshooting skills, and a collaborative attitude. This full-time position offers a supportive environment for career growth and professional development.

Benefits

Career development opportunities

Warm onboarding process

Dynamic IT team environment

Qualifications

• Strong technical skills in troubleshooting hardware and software issues.
• Must be a team player with strong active listening skills.
• Strong interpersonal skills suited for IT roles.

Responsibilities

• Deliver desk-side IT support troubleshooting hardware issues.
• Manage incident tickets using ITSM tools.
• Provide technical support for AV systems in the auditorium.
• Maintain and audit IT hardware inventory.
• Support network engineers with patching and networking tasks.

Skills

Troubleshooting hardware and software issues

Managing AV and sound equipment

Active listening skills

Interpersonal skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

ITSM tools

Xerox multifunction printers

Job description

The IT Support Engineer plays a vital role in ensuring seamless technical operations within the organization. This professional is tasked with delivering desk-side IT support addressing hardware software and peripheral device challenges faced by end users. They are responsible for the management and operation of audio-visual systems facilitating smooth presentations and live events in auditoriums and meeting spaces. Additionally the engineer maintains sound systems and supports hybrid meeting rooms equipped with Logitech Microsoft Teams Rooms solutions. Their responsibilities further include providing backup support for IT-Factory system operations all while adhering to established IT policies and procedures.

Your responsibilities as an IT support engineer:

• Deliver desk-side IT support troubleshooting hardware issues (laptops monitors printers peripherals) and setting up workstations with dual screens monitor arms and docking stations.
• Log update and manage incident tickets using ITSM tools ensuring proper issue categorization and escalation.
• Provide technical support for AV systems in Auditorium ensuring seamless operation during live events in the auditorium.
• Supports Logitech MTR solutions and ensures meeting room readiness on a daily basis.
• Assist network engineers with patching and networking tasks under supervision.
• Manage Xerox multifunction printers and provide operational floor support.
• Maintain and audit IT hardware inventory in CMDB initiating procurement to replenish stock as needed.
• Coordinate with third-party IT vendors for quotations and order placements.
• Responsible for maintaining the server room ensuring its cleanliness organization and operational readiness.
• Provide backup support to IT Project Engineers as required.

Your qualities

• A Bachelors degree in Information Technology Computer Science or a related field is preferred.
• A dynamic and outgoing individual with strong interpersonal skills well-suited for IT support roles requiring both technical expertise and confident customer-focused communication.
• Strong technical skills in troubleshooting hardware and software issues and managing AV and sound equipment.
• Must be a team player with strong active listening skills open to receiving and sharing suggestions and possess a positive collaborative attitude to engage well with team members.

Qualifications

What you can expect

• Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.
• Warm welcome: We warmly welcome our new colleagues so they feel at home as soon as possible. During your online onboarding program we give you all the ins and outs of Boskalis!
• Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.

Extra information

• Your team: Youll be part of a dynamic IT team collaborating to ensure efficient technical operations.
• Where you will work: You will work from our beautiful office in Abu Dhabi.

Fulltime/ part- time job

• Fulltime/ part- time job: The position of IT support engineer is full time.
• Procedure: All you need to do to apply for a job is to complete the online application form and send it to us along with your CV and cover letter. As soon as you have sent your application you will receive a confirmation email. Depending on the job we will invite you for two or more interviews via Microsoft Teams. If both sides are happy to proceed after interviews we will make you an offer to join Boskalis. After successfully completing all the steps in the procedure we warmly welcome you to our organization.

Additional Information

Well be happy to answer your questions about the position IT support engineer. Please contact Catherine Buenaagua corporate recruiter via our careers page.

Interested

Please apply by filling in your details and by uploading your cover letter and CV on our careers site.

Disclaimer for recruitment and selection agencies

We appreciate your interest in our vacancies and understand that your candidate might be enthusiastic about this exciting opportunity. However our recruitment process is not structured this way at Boskalis we handle recruitment ourselves. Therefore we do not accept unsolicited applications or CVs from recruitment agencies. Any submission will be treated as a direct application.

Remote Work

No

Employment Type

Full-time