It Support Engineer jobs in Singapore
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Associate Technical Support Engineer
Job summary
A leading recruitment service in Dubai is looking for a technical support specialist to assist VIP users with their IT needs. The role involves providing support for Windows and Mac devices, troubleshooting applications, and managing network issues. The ideal candidate holds a BE/BTech/Bsc/Diploma and has technical skills in OS imaging and deployment. This position offers a dynamic work environment and the opportunity to work with high-profile clients.
Qualifications
- Proven experience in providing support for VIP users.
- Ability to install and troubleshoot Antivirus agents.
- Experience with Office 365 applications and basic network troubleshooting.
Responsibilities
- Provide effective support for VIP users with minimal disruption.
- Troubleshoot and document technical issues.
- Participate in asset movement and device preparation.
Skills
Education
- Provide prompt and effective support for VIP users, ensuring minimal disruption.
- Provide onsite technical support for Windows and Mac devices, including mobile devices (tablets and laptops).
- Install and troubleshoot Antivirus agents on the desktops.
- Support and troubleshoot Office 365 applications, OneDrive, and VPN client applications.
- Conduct basic network troubleshooting (LAN, Wi‑Fi, and VPN).
- Perform OS imaging, deployment, and configuration of new laptops.
- Participate in bulk asset movement, including device preparation and deployment.
- Perform spare parts replacement for laptops and CPUs.
- Provide L1 support for Printers, Smart TVs, Audio and Video conferencing equipment.
- Provide L1 stand in support in Boardrooms and Meeting rooms.
- Troubleshoot technical issues and document solutions in knowledge base articles.
- Document incidents, resolutions, and maintain accurate service records.
BE/BTech/Bsc/Diploma
- Proficiency in supporting Windows 10/11 and macOS
- Knowledge of OS imaging and deployment tools (e.g., MDT, SCCM, Jamf)
- Knowledge of Service Management tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.