It Operations Manager jobs in United Arab Emirates

As a member of Munich Re the MedNet Group is a leading Third-Party Administrator across the MEA region. We are currently looking to hire a Regional Manager-Key Account Operations for our MedNet Head office located in Dubai.

The Regional Manager - Key Account Operations is the primary liaison between MedNet and its strategic client, responsible for overseeing and optimizing the operational execution for the strategic key account across the region. This role ensures seamless coordination between internal departments and the key client to drive strategic alignment, customer satisfaction, operational excellence enabling business growth.

Your role:

• Act as senior point of contact for the strategic client, providing operational insight, handling escalations, and maintaining strong business relationships in alignment with the MedNet commercial stakeholders.
• Oversee daily operations related to the strategic client, ensuring service levels, deliverables, and contractual obligations are consistently met or exceeded across the respective markets.
• Drive program management for the strategic client’s cross-market implementations and new product and service roll-outs.
• Represent MedNet in governance committees and meetings with the strategic client.
• Lead joint forecasting and respective capacity planning with the strategic partner.
• Align client’s new service requests and product proposals with the Head of Commercial for pricing.
• Resolve escalated operational or IT issues across internal and client teams.
• Ensure consistency of SOPs and SLAs across partner offerings and regions.
• Conduct competitive benchmarking to identify service improvement opportunities.
• Monitor regulatory changes impacting partner operations and recommend adaptations.
• Contribute to internal process optimization and cross-functional collaboration
• Lead and develop a team of Key Account Operational Officers, providing coaching, guidance, and performance feedback.

Your profile:

• Bachelor’s degree in Business Administration, Healthcare Management, Operations, or a related field.
• Minimum 8–10 years of relevant experience in key account management, operations, or client servicing, preferably within the healthcare, insurance, or managed care industry.
• Proven track record in managing cross-functional teams and complex client relationships across markets.
• Strong understanding of service level management, governance structures, and client/vendor operations.
• Demonstrated ability to lead strategic programs and multi-market implementations.
• Excellent communication, negotiation, and stakeholder management skills.
• Fluent in English; additional regional languages are an advantage.

At Munich Re, we embrace, and value, the interaction of diverse backgrounds, experiences, perspectives and thought. This interaction is our foundation. Of our open culture and spirit of partnership. Of how our teams are built and cultivated. Of how we are supported and developed. And at the centre of this interaction is each of us.