Concierge Operations Manager – Luxury Hospitality

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking a Manager for the Concierge Team at Jumeirah Marsa Al Arab Residences. This role involves overseeing department operations, maintaining guest satisfaction, and ensuring effective luggage services. Ideal candidates will have a Bachelor’s degree in hospitality management and at least 2 years of experience as a Concierge Manager. Strong leadership and problem-solving skills are essential. The position offers an attractive tax-free salary in Dirhams, along with generous benefits including health coverage and hotel discounts.

Benefits

Tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent health care package

Incentive programs

Qualifications

• Minimum 2 years’ experience in a Concierge Manager role within hospitality.
• Experience working in an international capacity with respect for cultural differences.
• Ability to facilitate training sessions for senior staff.

Responsibilities

• Maintain friendly and professional attitude towards guests.
• Ensure efficient operation of luggage services.
• Address guest complaints promptly and professionally.
• Oversee all Concierge department operations.

Skills

Leadership

Problem-solving

Stakeholder management

Technical skills in Microsoft Office

Education

Bachelor’s degree in hospitality management

Job description

A luxury hospitality brand is seeking a Manager for the Concierge Team at Jumeirah Marsa Al Arab Residences. This role involves overseeing department operations, maintaining guest satisfaction, and ensuring effective luggage services. Ideal candidates will have a Bachelor’s degree in hospitality management and at least 2 years of experience as a Concierge Manager. Strong leadership and problem-solving skills are essential. The position offers an attractive tax-free salary in Dirhams, along with generous benefits including health coverage and hotel discounts.