Operations Manager

Greenrocks Consulting; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading wellness brand in Dubai is seeking an Operations Manager to oversee end-to-end operations across digital and physical touchpoints. The successful candidate will manage supply chain processes, optimize e-commerce fulfillment, and ensure excellent customer service. Candidates should have 2–3 years of experience in Operations or E-commerce, strong organizational skills, and fluency in English, French, and Arabic. This role promises a dynamic environment with opportunities for growth and innovation.

Qualifications

• 2–3 years in Operations, Supply Chain or E-commerce experience is a plus.
• Strong project management and organizational skills are required.
• Proficiency in Excel and Google Sheets is necessary.

Responsibilities

• Oversee the company's operational engine and ensure efficiency.
• Manage supplier relationships and product development.
• Implement SOPs for warehousing logistics and customer experience.
• Manage and optimize the e-commerce platform and product launches.
• Maintain sales, inventory, and KPI dashboards.

Skills

Project management

Organizational skills

Excellent communication

Negotiation skills

Problem solving

Fluent in English

Fluent in French

Fluent in Arabic

Tools

Excel

Google Sheets

Shopify

Job description

We’re hiring: Operations Manager – Wellness Brand (Ref: OM-DXB-2025)
GreenRocks Consulting is supporting a Dubai-based wellness brand on a mission to make feeling good a daily ritual. We are looking for an Operations Manager to lead end-to-end operations and elevate customer experience across digital and physical touchpoints.

If you thrive in fast-growing consumer environments and love building seamless operations — this role is for you.

Role Overview

You will oversee the company’s operational engine — supply chain e-commerce fulfillment customer service data and admin compliance — while working closely with founders suppliers and partners to ensure efficiency quality and growth.

Key Responsibilities

1. Supply Chain & Product Development

• Forecast and optimize COGS raw materials & packaging
• Manage supplier relationships and negotiate across regions
• Lead product development & R&D coordination
• Onboard new manufacturers to support innovation & scale

2. Operations Management

• Oversee daily B2C & B2B fulfillment
• Supervise customer service across all channels
• Implement SOPs for warehousing logistics & customer experience

3. E-Commerce & Digital Operations

• Manage and optimize the website/e-commerce platform
• Coordinate product launches translations promotions & A/B tests
• Align visuals and banners with brand guidelines
• Manage subscriptions offers and retention strategies

4. Data Forecasting & Finance Support

• Maintain dashboards for sales inventory & KPIs
• Support Finance with reconciliations payments & settlements
• Drive data-based demand planning and forecasting

5. Administration & Compliance

• Manage licenses insurance permits & staff visas
• Update internal policies and documentation
• Coordinate with HR PRO and compliance partners

Requirements

• 2–3 years in Operations Supply Chain or E-commerce (FMCG/Consumer Goods a plus)
• Strong project management & organizational skills
• Proficiency in Excel/Google Sheets
• Shopify experience is an asset
• Excellent communication negotiation & problem solving
• Fluent in English French and Arabic

Required Skills

accounting finance & taxation pmp - project management professional