F&B Operations Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned hospitality entity in Dubai is seeking a dedicated professional for the role of Catering Department Manager. This position involves overseeing restaurant operations, enhancing profitability, and ensuring exceptional customer experiences. Ideal candidates will possess strong crisis management skills, transparency, and integrity, contributing positively to both the team and guests. This full-time role does not offer remote work options.

Qualifications

• Proficient in managing high-pressure situations and making sound decisions.
• Demonstrates integrity and professionalism in all interactions.
• Maintains clear communication and transparency with team and customers.

Responsibilities

• Oversee the catering department including restaurants and event spaces.
• Develop outlet profitability and participate in menu engineering.
• Recruit, supervise, and coordinate all restaurant staff.

Skills

Crisis management

Integrity

Transparency

Mistake ownership

Fair business practices

Confidentiality

Communication

Job description

THE MISSION

Our customers and our teams are in good hands with you.

You are the responsible of the catering department (restaurant bar and work/event spaces).

In charge of developing the profitability of each outlet you also participate in the engineering of the menu and the setting of menu prices.

You recruit supervise direct & coordinate all the restaurant staff while taking on many other responsibilities.

You ensure compliance with the law; youre watch at Mama is never over.

You guarantee the customer experience is always perfect!

Qualifications :

MADE FOR YOU ONLY IF

• Youre the pro in tough situations: Always one step ahead you stay calm and make the right call when things get tricky.
• Youre as real as it gets: Integrity and professionalism are your middle names and you always keep it 100% honest.
• Transparency is your thing: Your motives methods and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen you own them learn from them and help the team avoid them next time.
• Business with a heart: You believe in doing things right with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

YOUR LITTLE EXTRAS:

• You always follow through: When you commit you deliver. Every time.
• Team player (and solo star): Whether youre working with the squad or flying solo you nail it.
• Your vibe is positive & approachable: Youve got that energy that lifts the room for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• Youve got everyones back: Were all in this together one big family making magic happen.

Additional Information :

Were sure you know the beat

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview we will see you at Mama or online be ready!
(chorus x2 depending on the position)
Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome.

Remote Work :

No

Employment Type :

Full-time