Operations Manager

Guildhall; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A reputable vehicle rental firm in Dubai is seeking an experienced Operations Manager to oversee day-to-day operations and fleet management. Responsibilities include optimizing customer service, managing RTA interactions, and driving commercial growth through partnerships. The ideal candidate has 7-12 years of UAE rent-a-car experience, strong incident handling skills, and a track record of achieving high fleet utilization and operational efficiency.

Qualifications

• 7–12 years of UAE rent-a-car experience with multi-functional responsibilities.
• Strong experience with Dubai Police workflows and fines management.
• Ability to develop SOPs, dashboards, and KPIs from the ground up.

Responsibilities

• Manage day-to-day operations including customer service and reservations.
• Coordinate with RTA on traffic files and permits.
• Drive commercial growth through partnerships and corporate accounts.

Skills

UAE rent-a-car experience

Multi-functional operations management

Fleet utilization optimization

Incident handling

Tools

CarPro

Speed Auto

Navotar

Job description

We are looking for an experienced Operations Manager of Car Rental, Export and Trading company that mainly deals with vehicles, including cars and trucks, as well as vehicle engines and other automotive products.

Key Responsibilities

• Manage day‑to‑day operations including front counter activities, reservations, vehicle delivery/collection, and overall customer service.
• Coordinate with RTA on traffic files, vehicle plates/permits, and fines; handle disputes and incident cases with Dubai Police; manage SALIK accounts.
• Own full P&L responsibilities, including budgeting, pricing strategy (daily/weekly/monthly; seasonal/dynamic), cost control, and performance reporting.
• Oversee the full fleet lifecycle: vehicle procurement/lease, in‑service availability, maintenance planning, damage assessments, and end‑of‑life disposal.
• Drive commercial growth through corporate accounts, partnerships with travel agencies/OTAs, and optimization of channel mix.
• Utilise operational systems effectively, with hands‑on experience in UAE rent‑a‑car ERPs (e.g., CarPro, Speed Auto, Navotar).

Qualifications

• 7–12 years of UAE rent‑a‑car experience with demonstrated multi‑functional responsibility across operations and commercial.
• Strong hands‑on experience with RTA and Dubai Police workflows, including fines management, incident handling, and collections.
• Consistent track record achieving >85% fleet utilisation, strong ADR, DSO below 30 days, and maintaining low loss ratios.
• Ability to build from the ground up: develop SOPs, create dashboards, set KPIs, and establish operational discipline from day one.